EMERGENCY PROCEDURES

Bomb Threat

If you receive a bomb threat or find a suspicious package:

1. Keep the caller on the phone as long as possible; find out and record as much information as you can, i.e.:
   a) Caller's intent, timing of bomb, location.
   b) Caller’s age.
   c) Caller’s sex.
   d) Accent or slang used.
   e) Background noise.
   
2. Call 9-1-1 and state the following information:
   a) You have received a bomb threat.
   b) Location: – Building name: Centennial Lakes Office Park – Building address: Appropriate building address Edina, Minnesota – Your company’s name and suite number; your name.
   c) Follow any procedures/instructions that the police give you. BOMB THREAT (cont’d.)
3. Call NorthMarq at (952) 831-1001 and state the following information:
   a) You have received a bomb threat.
   b) Your location: – Building name: Centennial Lakes Office Park – Building address: Appropriate building address Edina, Minnesota – Your company’s name and suite number; your name.
   c) Relay any procedures or instructions to NorthMarq that the police have given to you.

Elevator Emergency

If you are trapped in an elevator:

Open the phone box in the elevator and press the button. You will be immediately connected to the elevator service company.

• Give the building name and address: Centennial Lakes Office Park Appropriate building address Edina, Minnesota
• Inform them that you are stuck in the elevator.
• Let them know which elevator you are stuck in and the floor location. There is an elevator car number posted inside each phone box.

A technician will be dispatched immediately. Centennial Lakes Office Park’s building management will be informed of the situation.

DO NOT PANIC.

DO NOT attempt to force open the doors or crawl out of an elevator stuck between floors.

Fire Emergency Procedures

Reporting a fire:

1. Close the door leading to the source of the fire.
2. 2. Once in a safe location, CALL 9-1-1 and state the following information:
   a) There is a fire emergency.
   b) Give the building name and address: Centennial Lakes Office Park Appropriate building address Edina, Minnesota 55435
   c) Provide the floor number and location.
   d) Explain what type of fire it is and the details you know.
3. Call NorthMarq at (952) 831-1001 and state the following information:
   a) You have called 9-1-1 and reported a fire emergency.
   b) Give them the same information provided to 9-1-1 (See #2 above).

When the alarm sounds:

1. If the fire/smoke alarms go off, evacuate the building immediately. Close office doors as you leave, but do not lock them. Follow the exit signs to the nearest stairwell, and exit the building on the ground or lower level. Building exits will be marked with exit signs. It is important to move away from all entrances, fire lanes, and the loading dock area. The fire department suggests the lakeside of the building, away from the building entrance, as well as the parking decks. The fire department and/or personnel will notify tenants when it is safe to return to the building.
2. DO NOT TAKE THE ELEVATORS!! (In an emergency, elevators will be available only to the fire department.)
3. If heavy smoke is present, stay near the floor where the air is better. Take short breaths and breathe through your nose.
4. Proceed to the first floor or lower level, then to the nearest exit.
5. Once outside, move as far away from the building as possible. Please stay clear of building entrances since fire and emergency personnel will use these. Designate a meeting place for your employees and make sure everyone is present.
6. DO NOT attempt to fight the fire.

Fire sensing devices are strategically located on each floor. When you hear the fire horns, the following will automatically and simultaneously take place:

• The “siren” fire horns will sound, or you will hear the siren followed by evacuation information.
• The elevator cars are automatically called to the ground floor or lower level and open up. Elevators will remain there until released by the fire department.

Intruders

1. Note the location and description of intruder(s).
2. Call 9-1-1.
3. Notify the building management office at (952) 837-8400 or call United Properties at (952) 831-1001 after business hours.
4. Remember as many details about the intruder(s) as you can.

Medical Emergency of an Employee or Visitor

1. CALL 9-1-1.
2. State the following information:
   a) You need medical assistance.
   b) Building name and location: Centennial Lakes Office Park Appropriate building address and suite number Edina, Minnesota 55435
   c) Type of illness or injury.
   d) Individual's present condition.
3. Call NorthMarq at (952) 831-1001 and state the following information:
   a) You have called 9-1-1 and have requested medical assistance.
   b) Inform them of the same information provided to 9-1-1 (See 2 above).
   c) Your name and individual's name, if known.
   d) DO NOT move the injured person unless their position is causing more harm. Do try to make them comfortable and reassure them.
   e) If possible, have someone from your company meet the emergency crew at the front door of the building to quickly direct them to the injured person. Have someone hold the elevator.

Power Failure

In the event of a power outage, the building will have designated emergency lighting throughout the building.

1. In the event of a power failure in your space or in the building, call United Properties immediately at (952) 831-1001.
2. Open draperies and raise blinds to let in all available ambient light
3. If you are trapped in an elevator during a power failure, DO NOT PANIC. Open the phone box and press the button. It will automatically call the elevator service company and report to them that you are trapped. DO NOT attempt to force open the doors or crawl out of an elevator stuck between floors.
4. If you are instructed to evacuate, do so immediately. Return to the building when instructed by the proper authorities.
5. DO NOT congregate in the lobby, atrium areas, or at the building entrances. Emergency personnel may use these areas.

Keep the following supplies on hand in case of an outage: working flashlight, battery-powered radio, extra batteries, and extra flashlight bulbs.

Riot/Public Disturbances

1. Immediately report any riot or public disturbance to 9-1-1.
2. Provide the following information: a) Building name and address: Centennial Lakes Office Park Appropriate building address Edina, Minnesota
   b) Your company name and suite number.
   c) Your name.
3. DO NOT get involved.
4. If you are able to move to a safe area, you should do so immediately.
5. Stay calm.

Theft

FIRST CALL 9-1-1 IF A THEFT IS IN PROGRESS AND/OR THE INDIVIDUAL IS STILL ON THE PREMISES.

1. If the theft is discovered at a later date, the police should be contacted using a non-emergency number. The Edina Police Department can be contacted at (952) 826-1610 or after hours at (952) 826-1600.
2. Call the property management office at (952) 837-8400 to report the details of the theft.
3. It is important that a police report is completed and filed.
4. Please send a copy of the police report to the NorthMarq management office at 7650 Edinborough Way, Suite 620, Edina, Minnesota 55435.

It is very important that reception areas are attended at all times. If a reception area is going to be vacant, even for a short period of time, please secure the front door to your office. All valuables should be kept in a locked office or other secure location.

Tornado Warning/Severe Weather

Hennepin County Civil Defense will issue the severe weather warning by radio or civil defense sirens.

Action to take:

1. Move away from the perimeter of the building and exterior windows.
2. Leave the exterior offices and close the door behind you.
3. Seek shelter in the stairways, as they are the safest areas, followed by the corridors and interior offices. Go to the lowest level of the building via the stairway. DO NOT TAKE THE ELEVATORS!!
4. Sit down and protect yourself by putting your head as close to your lap as possible or kneel, protecting your head.
5. Assign people within your office to make certain that all members of your staff have vacated safely.

If you are in transit in the building:

1. Take the stairwell to the ground floor for shelter.
2. Do not go outside the building.

If you are caught in a perimeter office:

1. Seek protection under a desk.
2. Remain in these areas until the National Weather Service issues the “all clear”.

Your Company Plan - Emergency Procedures

Your company should have its own emergency procedures program. We recommend that you update it regularly and not less than annually.

Areas to be covered should include, but not be limited to:

1. Assign a company coordinator to evacuate your office and to ensure all employees have been evacuated safely.
2. Review your company’s emergency program regularly.
3. Review the Centennial Lakes Office Park’s building emergency recommendations.
4. Post floor evacuation maps.
5. Designate a meeting place. Once everyone has reached the meeting place, the appointed company coordinator should take a head count, and inform the fire department of any unaccounted for employees.
6. Make sure employees are aware of optional exit(s).
7. Train switchboard operators on proper emergency procedures. Maintain a bomb threat checklist at your switchboard
8. Compile and maintain a list of your staff members’ and management personnel’s emergency telephone numbers.
9. Appoint key members of your staff as fire monitors. Fire monitors should be familiar with emergency procedures and trained to ensure that your staff is fully evacuated during severe weather or fire emergencies. Fire monitors can also be assigned to assist handicapped staff members and visitors in evacuating the building.